WePay is a fee service supplier (PSP) lauded for its ease of use, however some reviewers additionally complain of funding holds and poor customer support.

As a PSP, it supplies retailers with the power to just accept digital funds, however isn’t technically a service provider acquirer. The distinction between a fee service supplier like WePay and a conventional service provider acquirer is that PSPs group all their retailers into one massive service provider account, whereas service provider acquirers give all their retailers particular person service provider accounts.

There’s additionally a key distinction between WePay and fellow PSPs Sq., Stripe and PayPal: the markets they service.

Whereas Stripe, Paypal and Sq. immediately service retailers who want to settle for digital funds, WePay solely companies operators of software program platforms who wish to enable their customers to ship and obtain funds, a key distinction.

How does WePay work?

Say you use a enterprise promoting software program as a service (SaaS), and you’ll want to discover a technique to enable customers to just accept funds inside your platform. With out WePay, your SaaS enterprise must use a third-party fee processor and combine it into your platform. Customers would then should create an account with the third-party processor and hyperlink it again to your platform.

The drawbacks of this association are that you’re making your person work with two totally different companies in an effort to use your platform. For platform-related inquiries, they might contact your small business, however for payment-related inquiries, you would need to refer them to your fee processor. What’s extra, the fee processor would obtain all of the income generated from the processing of bank card funds, and your platform could be required to share your person’s private info with a 3rd occasion — which might result in fraud and compliance points.

WePay permits SaaS companies to bypass these points by offering them with a funds resolution hosted inside a enterprise’s personal platforms. Customers can onboard and ship and obtain funds with out having to make use of a third-party web site. That is carried out by WePay’s developer instruments that enable manufacturers to create a white label funds resolution for its platform and cell app.

Utilizing WePay, retailers in your platform can settle for bank card funds from all main card networks, in addition to cell funds and ACH transfers. Observe that WePay nonetheless prices the platform a fee processing charge, however the platform is then free to set the processing charge it prices its customers, that means your small business can accumulate income from accepting card funds.

One other factor to pay attention to is that platforms should share person knowledge with WePay in an effort to handle and stop fraud. WePay additionally supplies platforms with customized assist choices, that means platforms and customers can choose how they obtain assist.

For retailers with Chase enterprise financial institution accounts, WePay presents same-day deposits. There are additionally two cell bank card terminals WePay presents: The Ingenico Moby 3000 reader and the Ingenico RP350x. Platform operators can organize to ship cell readers to retailers immediately from WePay’s warehouses.

WePay capabilities

WePay Hyperlink

WePay Hyperlink is WePay’s most simple stage of service, and it just about features like a third-party fee processor, reasonably than an built-in one. With WePay Link, customers will probably be despatched to Chase to arrange and handle their service provider account. Chase may also present assist, oversee funding, handle danger and compliance and set fee processing charges (though platform operators will obtain a referral charge).

Perks of WePay Hyperlink embrace instantaneous onboarding for retailers (which suggests establishing an account in minutes), same-day deposits and a strong reporting suite. WePay says that its Hyperlink product could be built-in with solely two API calls — that means it needs to be comparatively easy to do. As soon as built-in, retailers in your platform can settle for credit score, debit and echeck funds within the U.S., U.Okay. and Canada. WePay Hyperlink additionally accepts digital pockets funds.

Different options embrace fee tokenization, help with assembly PCI compliancestandards, computerized account updates and a customizable payout cadence (each day, weekly, month-to-month).

For processing bank card funds utilizing WePay hyperlink by your platform, retailers will probably be charged a 2.95% plus 25 cents processing charge. WePay says that ACH funds could also be processed at a distinct price.

WePay Clear

WePay Clear is the white label resolution referred to earlier on this overview. With WePay Clear, retailers can arrange and handle their service provider account immediately out of your platform. They may also be capable of obtain devoted assist by your platform, as a substitute of getting to go to WePay.

What’s extra, the platform will get to determine the fee processing charges it’ll cost to retailers (WePay nonetheless prices a “purchase price” to the platform operator, however then you’ll be able to cost a markup on that price and preserve the distinction).

Along with all that, WePay Clear comes with all of the aforementioned options included in WePay Hyperlink, equivalent to instantaneous onboarding, same-day deposits, a reporting suite and risk-management instruments.

Observe that WePay Clear is extra complicated to combine into your platform, given its a extra custom-made resolution. WePay additionally requires platforms to incorporate “Powered by WePay” as a part of your branding on your funds service.

WePay Core

Lastly, there’s WePay Core — WePay’s enterprise resolution that permits platform operators to manage each facet of the person expertise and transaction lifecycle. It’s known as WePay Core as a result of it lets you combine immediately into Chase’s core infrastructure.

Service provider accounts, assist and danger and compliance are all dealt with inside the service provider platform. Core additionally comes with every little thing included in WePay Clear. By way of fee processing charges, WePay says it presents “aggressive, relationship-based pricing.”

This implies WePay will quote you a value, after which you’ll be able to cost a markup on its price to your retailers. In fact, the work required to implement WePay Core into your platform is complicated, however when you do, you’ll have a bespoke funds resolution that is smart for your small business.

Customer support

WePay presents custom-made assist to assist platform operators deal with service provider inquiries. However what about assist for the platform operators themselves?

Wanting on the WePay web site, there doesn’t appear to be any telephone quantity to contact for assist. As an alternative, there’s a web page the place platform operators can submit a ticket, and a WePay buyer assist member will get again to them in the end.

Pricing

Outdoors of fee processing charges, WePay doesn’t checklist any pricing info on its web site. We assume that platform operators will probably be charged some sort of subscription charge for utilizing WePay’s merchandise, however that charge construction is quote-based. This isn’t shocking contemplating WePay presents a custom-made resolution for every enterprise. And as beforehand talked about, retailers are free to cost a markup on the processing charges WePay prices them.

Below WePay’s Phrases of Service, there are additionally just a few different charges WePay could assess, together with a $15 chargeback charge, a $15 ACH return charge and a $25 analysis charge (if an account is deemed deserted).

There isn’t a early termination charge, and WePay doesn’t disclose contract lengths on its web site.

Professionals

Customization

All the level of the WePay is to have a funds options that appears like your individual white label funds resolution. In that regard, WePay exceeds expectations.

Although it requires some technical acumen to combine WePay into your platform, it presents a fee service on your platform that’s completely distinctive. Platform operators can customise every little thing from onboarding to payouts, and retailers can join a service provider account with out having to take care of two totally different service suppliers.

Ease of use

The opposite facet of WePay that we get pleasure from is the platform’s ease of use. Retailers could be onboarded to WePay in a matter of minutes, and WePay goes the additional mile by providing its buyer assist companies to retailers by your platform.

WePay Hyperlink can also be a quite simple fee resolution to combine into your platform, and the infinite quantity of documentation on the WePay web site makes it doable to seek out the reply to even probably the most particular questions.

Cons

Value

We don’t have a problem with the truth that WePay presents quote-based pricing. In any case, it’s a product that’s designed to be tailor-made to the wants of particular companies. Our principal concern with WePay is the fee processing price it prices retailers.

Charging 2.9% plus 25 cents is loads, and that doesn’t embrace the markup platform operators have the choice to cost. If it does determine to cost a markup, retailers are prices of over 3% to course of funds. Whereas it’s true that bigger companies have extra leverage to barter this price down, however having 2.9% plus 25 cents as a place to begin is lower than ultimate.

Buyer assist

We commend WePay for having quite a lot of documentation on its web site, however it is a extremely technical product and the shortage of buyer telephone assist makes issues much more tough. In case you’re making an attempt to combine WePay into your platform and run into points, you’ll should submit a ticket by its web site (in the event you can’t discover the reply in its documentation), then watch for a response. This might take hours, or it might take days. Both manner, it is a fairly massive draw back in our opinion.

WePay opinions

On the Higher Enterprise Bureau, WePay has an A score from BBB, however a median overview rating of 1 star out of 5. Its excessive BBB score doesn’t essentially negate any buyer opinions, however does point out that the BBB considers most complaints towards WePay to have been resolved to some extent.

In unfavourable opinions, clients complain about funds from transactions being held of their service provider account for an prolonged time frame — over 5 days, versus different processors who may solely take hours — in addition to a failure to course of massive transactions. Others complain about poor customer support — particularly open complaints being marked as resolved and constant unresponsiveness from assist employees — and hidden charges.

In optimistic opinions, customers tout WePay’s ease of use. Particularly, clients say they discover the product straightforward to combine and onboard shoppers with. In addition they say WePay has stable documentation that helps them resolve points shortly.

WePay options

Stripe

Stripe is one other high-tech fee service supplier. The principle distinction between Stripe and WePay is that Stripe markets to retailers and platform operators, reasonably than simply platform operators. Examples of main platforms Stripe presents white label funds for embrace Lyft and Shopify.

Utilizing Stripe Funds, you’ll be able to settle for all kinds of fee choices — bank cards, wallets and worldwide currencies — each in-person and on-line. Stripe fee processing is charged on a flat-rate charge construction: 2.9% plus 30 cents for each bank card transaction and a pair of.7% plus 30 cents for each in-person bank card transaction utilizing a Stripe terminal.

PayPal

One other resolution for platform operators is PayPal. With PayPal, you’ll be able to combine funds into your software program platform, however you can’t create a white label resolution. Any fee carried out by PayPal would require clients to both go away your platform or full checkout by a PayPal-hosted web page. Observe that for retailers, PayPal charges vary between 1.9% plus 30 cents and a pair of.9% plus 30 cents relying on gross sales quantity.

A model of this text was first printed on Fundera, a subsidiary of NerdWallet

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